Terms and Conditions

Orders:

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Colourful Living before placing an order with us by email at: customerservice@colourfulliving.co.uk or by post using the address given below.

By placing an order via this website you are making an offer to Colourful Living to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Colourful Living for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Once your order has been dispatched, the completion of the contract between Colourful Living and yourself takes place. We cannot fulfil any obligations due to the following reasons:

If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Third Party Selling: Third party selling of Colourful Living products is not permitted.

Returns, exchange or Refunds

At Colourful Living we want you to be delighted every time you shop with us so we've made our returns policy simple. If for any reason you are unhappy with your purchase, please email us: customerservice@colourfulliving.co.uk with the reason for the return / exchange detail (if applicable) and your details and we will arrange collection for you.  Please return it to us in its original condition. If a refund is requested this will be fulfilled after the return of the goods.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 12 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on customerservice@colourfulliving.co.uk. If your order has already been despatched please follow the procedure set out in Returns Policy.

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

Payment for all orders is at point of despatch

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold;

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Terms & Conditions of Sale

By accepting the Terms & Conditions, customers agree to read all our policies of sale in the 'Ordering Information' pages situated in the menu at the bottom of the screen.

Our details

Colourful Living
Unit 11 Westbrook Farm
Draycott cerne
Wilts
SN15 5LH

Tel: 01249 783 585